For world class customer service, please send us an email at firstname.lastname@example.org
Unfortunately, it is not possible to visit our factory, because it is not open to the public.
By agreeing to Terms and Conditions, you agree to the following:
Any ITAR restricted items cannot ship outside of the USA.
Purchaser is responsible for all import duties, fees and processes if outside of the United States.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund (not including shipping fees or return shipping fees). You can return a product for up to 14 days from the date you received it. All returned items must be unused and in their original packaging. Insure the package for your protection. No refunds are offered if product is not in the original packaging, unopened, even if returned.
If you'd like to arrange a return or exchange, please contact us. If a customer has not arranged a return with our support team, we will not accept the return and you will not be refunded.
All items can be upgraded to ship UPS 2nd Day Air or UPS Next Day Air for additional shipping charges. To do this, you must call 920-619-5148. Orders must be placed by phone to upgrade and are subject to UPS regulations.
WARRANTY AND PRICING STATEMENT
All prices are subject to change without notice. Continental Liberty LLC extends no warranty and is not responsible for any damages due to use of any item purchased herein. Most new products are fully warranted by the manufacturer and product returns and warranty work should be arranged with the respective manufacturers.
Once an order has been placed on our website, we make no guarantee that it can be cancelled. Once an order's status has moved to Awaiting Fulfillment it is already in our warehouse for processing and cannot be cancelled. Please call 920-619-5148 or email email@example.com to inquire on the order status.
Due to the expenses incurred by returns, we make every effort to insure your order is shipped accurately and that the product meets the standards of our advertising. If a return must be made, please note the following policies. No returns will be accepted after 30 days of the invoice date. Return shipping charges are the customer’s responsibility. If the incorrect product was shipped by our error, a prepaid shipping label may be issued to return the item(s). Upon our receipt of the returned product(s), we reserve the right to evaluate the merchandise to determine if a full or partial refund will be made. We cannot accept returns of items that are not in 100% of their original condition as when you received them. The item must be in its original packaging with all appropriate labels and tags.
REFUNDS: Refunds will be issued in the same manner in which original payment was made (i.e. credit card purchases will be returned in the form of a credit to the original card account). Credit card refunds are subject to a 3% return fee. NOTE: If we deem a return was made without reasonable cause, or wherein our judgment the product meets the advertised condition, the refund will be subject to a 15% restocking fee.
It is the customer’s responsibility to enter their shipping address correctly. The checkout system will show the shipping address at the beginning of the checkout process, and once again at the end.
PLEASE VERIFY THE ADDRESS IS CORRECT before submitting the order. We will ship to the address submitted. You will receive an email when the order is placed again allowing you to verify the address is correct before it ships.
PLEASE NOTE: The shipping address on an order CANNOT be changed after the order has shipped.
For packages that are returned to us because of an incorrect address, customers will be liable for return shipping charges to re-ship your order.
You will be asked to agree to these terms BEFORE checking out. If you have additional questions, please don’t hesitate to contact us at firstname.lastname@example.org or give us a call at 920-619-5148. We want to make your shopping experience as simple as possible. Thank you for your business!